20 years experience
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20 Years Experience

Terms and Conditions

Terms of Business
The placing of an order expresses acceptance of our terms and conditions. The following conditions apply to and are deemed to be incorporated in all contracts for the sale and supply of the Company’s services and materials. They specifically exclude any terms and conditions proffered by the client.

“COMPANY” means Presentation Media Ltd
of Media House, 1 Canberra Close, Christchurch, Dorset. BH23 2FD

“CLIENT” means the person who places an order or who accepts a quotation of the company.

“GOODS” means the Goods and Services (or any part of them) which the company is to supply in accordance with the standard terms and conditions set out in this document.

Unless otherwise stated an estimate/quotation is open for acceptance for a period not exceeding 30 days from the date of issue.

Lead times quoted reflect our current understanding, but may vary; under no circumstances will delivery be of the essence of any contract to supply goods. Unless otherwise stated, we reserve the right to modify a quotation with a validity period over 7 days, should there a significant fluctuation in currency exchange rates or manufacturers’ prices.

We reserve the right to alter the price, or terms of an estimate, if on inspection of a clients order or instruction it is found to be different from the specification understood when the estimate was given.

An order or the acceptance of a quotation must be accompanied by sufficient information to enable the Company to proceed with the order and any modifications must be agreed in writing. If a special quotation is used then reference to that must be made. All telephone and associated orders should be confirmed in writing.

We accept official purchase orders from educational establishments, government bodies and charities. All communications relating to orders should specify the number and date of the original order together with a description of the Goods.

All technical specifications are approximate only and none of these shall form part of the contract. While the Company takes every precaution in the preparation of the price lists and advertising matter, these are an indication only of the type of Goods offered and no particulars contained therein shall be binding on the Company. All specifications provided by the Company to any Client shall remain the exclusive property of the Company and shall not be disclosed by the Client to any third party without the Company’s written consent.

When training is undertaken by the Company, the Client will be supplied with training material that is solely owned by the Company and any reproductions of these are strictly forbidden.

Goods are normally supplied ex-stock. Where an out-of-stock situation arises the specified delivery times will apply but are to be treated as estimates only and for the avoidance of doubt time of delivery shall not be of the essence of the contract. The Company shall not be liable for any delay in delivery of the Goods howsoever caused. Customers using the Company’s e-Commerce facility should check stock availability with the sales department first, if the goods are unable to be despatch to achieve the Client’s requested delivery time the Company will contact the Client at the earliest opportunity for further instructions. Carriage is charged based on weight and delivery service. Special delivery requirements must be made in writing.

Goods need to be checked before they are signed for and a note made on the couriers paperwork or a claim cannot be made.

Risk of damage or loss of Goods shall pass to the Client: (I) In the case of Goods to be delivered other wise than at the Company’s premises by the Company, at the time of delivery, or if the Client wrongfully fails to take delivery of the Goods at the time when the Company has tendered delivery of the Goods or (ii) in the case of Goods to be delivered otherwise than at the Company’s premises by first class Royal Mail, or by a third party carrier, when the Goods are consigned to the postal system or to that carrier. Any damage must be reported ideally within 24 hours but no longer than 3 working days.

The Company accepts no liability for late delivery of goods once they have left the premises and delivery dates are approximate only and do not form part of the legally binding contract.

Despatch other than by first class mail will only be undertaken where specifically requested by the Client (or when deemed necessary by the Company) and the cost of such carriage shall be reimbursed by the Client to the Company and be due on the date for payment for the supply of Goods.

All prices stated are exclusive of VAT.
This is charged at the rate prevailing on the date of supply.

Varied and/or additional Terms and Conditions may apply to export Goods in order to comply with prevailing legislation.

Any Goods rejected as not complying for whatever reason with the order placed must be so rejected in writing within 2 days of receipt by the Client or his agent. Goods damaged in transit must be kept within their packing for inspection. If damage is visible or you are unsure of damage then we advise to sign for goods as “unchecked” as we cannot process any claim for damage if the Client signs for the goods as acceptable without inspection. Photos of any damage need to be submitted to the Company as proof so they can investigate a claim. In the case of complaint it is necessary that all goods must be returned together with the invoice and original materials.

The Company must be notified immediately if delivery is not affected within 3 days of receipt of invoice.
The Company cannot accept goods returned where a seal has been broken or software has been installed on the Client’s systems. Under such circumstances the Company will not refund the Client the same. Goods must be in resalable condition and checked for a refund to be authorised. Cancelled orders will be liable to a restocking charge of 25% of total order value.

The Company provides goods that are covered by the manufactures warranty. Any warranty does not apply in the event of misuse or abuse of the Goods or as a result of unauthorised alterations or repairs. It is void if any original serial number is altered, defaced or removed. Any Goods for repair under warranty must be delivered carriage paid to the manufacturer’s premises with details of the original invoice number and proof of sale thereof and a description of the fault.

Any warranty claims must be reported to the Company to notify the Customer of the appropriate action to take and to check that the product is still valid under the manufacturer’s dates to qualify.

The Company retains title to the Goods until all amounts due from the client are paid. In the event of a Client being unable to pay their debts, the Company may enter the client’s premises and recover the Goods which are its property by virtue of this clause.

Presentation Media is proud of it’s reputation for careful handling of Client’s property and for the fact that it takes all reasonable care with regard to property entrusted to it. However, in the unlikely event of loss or damage to the Client’s original material, the Company will not accept liability beyond the cost of the Client’s original material and should this have an intrinsic value beyond that of the material itself, then the Client will have been assumed to have affected all risks insurance to the extent of that value. Except in respect of death or personal injury caused not be liable to the Client for any indirect, special or consequential loss or damage (whether for profit or otherwise), costs, expense or other claims for compensation whatsoever (whether caused by the negligence of the Company, it’s employees or agents or otherwise) which arises out of or in connection with the supply of the Goods for their use or resale by the Client and subject to the provisions of the previous paragraph the entire liability of the Company under or in connection with the supply of the Goods shall not exceed the price of the Goods. With regard to any software installation, the Company accept no liability for loss of data and the Client will have been assumed to have affected the necessary backup of data.

The Customer shall indemnify the Company against all duties, taxes, payments, fines, expenses, losses, damages (including physical damage) and liabilities in excess of the liability of the Company in accordance with these Terms and Conditions suffered or incurred by the Company in the performance of its obligations under any contract to which these terms and conditions

apply including any liability to indemnify any other person or company including the Client.

The Company will not be liable for any delay in or failure to perform any of its obligations hereunder if the delay or failure is caused by circumstances outside the reasonable control of the Company. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond the Company’s reasonable control:-
Act of God, explosion, flood, tempest, fire or accident, war, sabotage, insurrection, civil disturbance or requisitions, acts, resolutions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority, strikes, lock-outs or other industrial actions or trade disputes, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

Goods are supplied for hire on the strict understanding the Client accepts the terms and conditions as set out in the hire agreement, a copy of which is available on request. The Client is responsible for any damage caused to the Goods whilst in their possession on or before safe return to us. Adequate cover needs to be provided by the Client.

Installation and training fees are charged at the time of booking. If notification is received to cancel 14 working days or more in advance of the scheduled date, 50% of the invoice will be refunded.
For requests received to cancel in less than 7 working days before the date there will be no refund of the fee already invoiced.

In the event of non-attendance where payment has not been received the delegate fee will remain due. If an installation is delayed or cancelled through no fault of the Company, then an installation cancellation fee will be charged for, either as a day’s labour or half a day’s labour at the appropriate rate.

Installation of Goods needs to be qualified with a telephone site survey and any special considerations need to be made in writing. We would require full access and locations needs to be free of any obstructions. Any delays incurred due to no fault of our engineers will incur additional costs or a re-visit to complete the installation.

We reserve the right to cancel installation dates and courses in unavoidable circumstances. Should this happen, you will be offered alternative dates. All bookings will be confirmed in writing and a VAT invoice supplied. We accept no responsibility for making good any decoration once installation is complete. We are not responsible for any removal of product packaging unless suitable recycling bins are provided onsite at time of installation

Payment for Goods and carriage can be made by bank transfer, cash, cheque or credit/debit card upon making the order. Please note that when paying by card, all deliveries will be shipped to the registered card address only. If payment is made by cheque, Goods will be released once payment has cleared.

Where no other terms have been specified the Company’s terms of payment are 100% with order unless agreed otherwise. Bespoke orders, made to order items, import items and glass products are all payment with order and are non-returnable and non-refundable. Established credit accounts and where educational, government and charity orders have been accepted by us, the terms are payable in full within strict 30 days of date of invoice. In the case of new business the terms are strictly cash with order until a credit account has been established. This will only be done following receipt of two satisfactory trade references and a suitable bank reference. The Company reserves the right to add interest at the rate of 4% per month on the balance of outstanding overdue accounts. Any cancelled goods will incur a 25% restocking fee where goods are in perfect condition and client refuses order.

Credit card payments are subject to a 1.5% charge on total order value over £1,500.00. American Express charges are 2% of total order value.

All goods supplied are subject to the manufacturer’s warranty.

The Company reserves the right to alter prices without notice.

VAT Registration: 787368564
Company Reg No: 4327737

E&OE 2022







Contact us at sales@presentationmedia.co.uk for questions related to refunds and returns.

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