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20 Years Experience

Refund and Returns Policy

RETURNS POLICY

All returns requests must be requested and authorised by Presentation Media.  Any returns are subject to the individual manufacturer’s terms and conditions.  Any goods to be returned that are not faulty will be the responsibility of the customer to pay for the delivery costs associated with the item.

 

Goods are NOT sold on a sale or return evaluation basis. Please make sure that you order is carefully placed and in good time to allow for any delivery delays due to stocking issues, especially for time-sensitive installations.

 

All goods are covered by manufacturer’s warranties as stated on the manufacturer’s product description.

 

Products which are made to order such as RAL finish, bespoke size or with lead times over 10 days cannot be returned

 

DEAD ON ARRIVAL (DOA)

Presentation Media will need to be notified immediately of any goods that are faulty on arrival.  The customer will need to have authorisation and confirmation of the returns procedure or goods to be swapped out at the discretion of the supplier.

Items may be returned for credit, repair or replacement only if the items meet the criteria laid down within the Manufacturers DOA policy. The Returns Authorisation request must meet the criteria as laid out in the manufacturer policy guidelines.

 

FAULTY GOODS

Any faulty goods falling outside of the terms of the Manufacturers Faulty Goods policy must be dealt with directly between the end user and the manufacturer. Contact numbers for all the manufacturers are available on request.

 

IMPORTANT NOTICE DUE TO COURIERS TERMS AND CONDITIONS

Goods MUST be checked for physical damage before signing to accept delivery from the courier. If the goods are damaged or broken, please DO NOT sign for the goods. Contact Presentation Media Ltd immediately on: 01202 483883.

 

When signing for acceptance of your goods, you are signing to accept ownership of your goods in perfect physical condition. If you do not check the goods at time of signing, and the goods have been broken in transit, then we are sorry, but we cannot replace or take back your goods.

 

Once you have accepted your goods, please note you have 2 working days to check that your product is working satisfactory as any electronically faulty products will be replaced. After two days, the manufacturer’s warranty comes into effect. 

 

SALE OR RETURN

Goods are not provided on a Sales or Return, unless agreed in writing before.

 

CANCELLATION OF AN ORDER

Standard stock items may be cancelled prior to dispatch at no extra charge if confirmed in writing. Non-stock items, made to order or “specials” such as Glass Writing Boards may not be cancelled unless manufacture has not started.  These orders can only be cancelled by arrangement and any cost incurred will be levied which is usually 25% restocking charge.

 

GOODS PURCHASED IN ERROR

Any goods ordered in error may be returned upon request to Presentation Media Ltd. If the return is authorised it will be subject to a fee of 20% of the value of the returned goods. All costs to return the goods must be borne by the sender.

 

GOODS SOLD IN ERROR

If incorrect goods are delivered, these will be collected F.O.C. and the correct goods will be dispatched. A credit note will be issued upon receipt of the incorrectly supplied goods.

 

IMPORT ITEMS

If an item has been imported for you, and you want to return it.  You need to consider the costs of shipping the items back to the original export destination.  These costs need to be paid for by the customer and there is a 20% restocking fee charged for unwanted items.  The goods need to be unopened in the original packaging, so they can be re-sold.  Any damage to the packaging may result in additional costs to repackage the item again for resale.

 

GOODS RETURNED FOR CREDIT/REPLACEMENT

All goods returned to Presentation Media Ltd must meet the following criteria:

•             The equipment must be in the original packaging, and in original condition.

•             The manufacturers packaging must not be defaced in anyway.

•             The equipment is complete, including discs, chargers, accessories, manuals etc.

Any product received that does not meet the above criteria may be rejected at the discretion of the Customer Services team.

 

 

OWNERSHIP OF GOODS

The goods remain the property of Presentation Media Ltd until paid for in full by the buyer.

 

NEED HELP?
Contact us at sales@presentationmedia.co.uk for questions related to refunds and returns.

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